Returns & Warranty – EASTPAK

At EASTPAK, we’re committed to making your journey seamless and stress-free. When you shop for travel essentials with us, you can do so with full confidence. If your purchase doesn’t meet your expectations, our clear and customer-focused return and warranty policy ensures you’re supported every step of the way.

Return Policy

  • 30-Day Return Window – Return your items within 30 days of delivery, no questions asked.
  • Condition Requirements – Items must be unused, in original condition, with all tags attached and packaging intact.
  • How to Initiate – Simply contact our support team using your order number to begin the return process.
  • Refund Processing – Once your return is received and inspected, refunds will be issued to your original payment method. Please note that original shipping charges are non-refundable.

Warranty Coverage

All EASTPAK products come with a limited warranty, depending on the model and product category, designed to protect against defects in materials and craftsmanship.

Our warranty covers:

  • Flaws in manufacturing, including faulty stitching and material integrity
  • Issues related to print durability and fabric performance under normal use

This warranty does not cover:

  • Normal wear and tear such as fading, minor pilling, or surface abrasions
  • Damage caused by accidents, improper handling, or unauthorized modifications
  • Incorrect care, exposure to extreme conditions, or alterations not approved by EASTPAK

How to File a Claim

To start a warranty claim, reach out to our support team with your proof of purchase, clear photos of the issue, and a detailed description of the defect.

Depending on the situation, we may offer:

  • A replacement item at no additional cost
  • Repair guidance or technical support for minor issues
  • Coordination with authorized service providers in your region

Need Help?

Our dedicated support team is here for you. For any inquiries regarding returns, exchanges, or warranty claims on your EASTPAK purchase, visit our Contact Us page anytime. We’re available 24/7 to assist—your satisfaction is our priority. Contact us today at +61283985620 or email support@eastpakluggage.com. This policy is effective as of 2026-06-11.